Privacy Policy

Effective Date: October 2, 2025

Introduction

Love and Learning Child Care Center ("we," "our," or "us") located at 301 Cane Creek Rd, Fletcher, NC 28732, respects the privacy of families, staff, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

Information We Collect

Personal Information When you contact us or enroll your child, we may collect:

• Parent/guardian names and contact information
• Child's name, date of birth, and health information
• Emergency contact details
• Payment and billing information
• Employment application information (for prospective staff)

Automatically Collected Information When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information

How We Use Your Information

We use collected information to:

• Process enrollment applications and maintain child records
• Communicate with families about their child's care and center operations
• Process payments through our Playground App platform
• Comply with North Carolina DCDEE licensing requirements
• Respond to inquiries and provide customer service
• Improve our website and services
• Process employment applications

Information Sharing and Disclosure

We do not sell or rent personal information. We may share information:

• With authorized staff members for childcare purposes
• With North Carolina DCDEE as required by licensing regulations
• With emergency services or healthcare providers when necessary
• With payment processors for billing purposes
• When required by law or to protect safety

Playground App

We use Playground App for daily communication, documentation, and payment processing. Information shared through Playground is subject to their privacy policy and terms of service. Parents create secure accounts to access their child's information.

Photography and Media

Photos and videos of children are only taken and shared with documented parental consent. Images are shared exclusively through our approved Playground App platform and are never posted to personal social media accounts or unauthorized platforms.

Data Security

We implement reasonable security measures to protect personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children through our website. Child information collected for enrollment and care purposes is protected under applicable childcare regulations.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of information (subject to legal retention requirements)
• Opt out of non-essential communications

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy, contact:

Love and Learning Child Care Center

301 Cane Creek Rd Fletcher, NC 28732

Phone: (828) 687-1189

Email: info@loveandlearning.net